Terms & Conditions

By accessing our website, contacting us, or booking a service through Safa Barakah Travel, you agree to these Terms & Conditions. Please read them carefully before using our services.

1. About Our Services

Safa Barakah Travel provides travel-related assistance and services, which may include:

• Umrah package arrangements

• Hajj package information and related travel assistance, subject to applicable programmes and regulations

• Domestic and international air ticket booking

• Visa processing assistance and documentation guidance

• Hotel accommodation arrangements in Makkah, Madinah, and other destinations

• Transportation and travel-related support

• Other travel services communicated through our official channels

The exact services, inclusions, exclusions, prices, and conditions depend on the selected package or booking confirmation.

2. Booking and Confirmation

Customers may contact us through our website or official communication channels to request information, quotations, or bookings.

A booking inquiry or quotation does not automatically constitute a confirmed reservation. A booking will be considered confirmed only after the applicable requirements have been completed and confirmation has been provided by Safa Barakah Travel or the relevant service provider.

Customers are responsible for reviewing booking details, passenger names, travel dates, destinations, package inclusions, and other relevant information before confirming a booking.

3. Prices and Payments

All prices will be communicated in the applicable currency and may vary according to travel dates, airline availability, hotel availability, exchange rates, supplier charges, government fees, and other relevant factors.

• Prices are subject to confirmation at the time of booking.

• Any required advance payment, deposit, or full payment will be communicated before confirmation.

• Additional charges may apply for services not included in the selected package.

• Government fees, airline charges, hotel charges, and other third-party costs may change according to the relevant provider's policies.

• Customers should obtain a receipt or written payment confirmation for payments made to Safa Barakah Travel.

Payment methods, payment deadlines, and any applicable conditions will be communicated during the booking process.

4. Umrah and Hajj Packages

Umrah and Hajj packages may include different combinations of visa assistance, air tickets, hotel accommodation, transportation, Ziyarat arrangements, meals, and travel support.

Package inclusions are not identical for every booking. Customers should verify the specific inclusions, exclusions, accommodation details, travel dates, duration, airline, and transportation arrangements before making payment.

Hajj arrangements are subject to the applicable official programme, eligibility requirements, quotas, approvals, and regulations. Package availability and services may change depending on official instructions and supplier availability.

Customers are responsible for providing accurate information and completing the required documentation within the communicated deadlines.

5. Visa Processing Assistance

Safa Barakah Travel may assist customers with visa-related information, documentation preparation, application coordination, and related travel arrangements, depending on the requested service.

• Visa approval is determined by the relevant government authority, not by Safa Barakah Travel.

• We do not guarantee visa approval, issuance time, or a particular outcome.

• Customers must provide accurate, complete, and valid documents.

• Additional documents, fees, or verification may be required by the relevant authority.

• Visa requirements and procedures may change without prior notice.

Customers should verify that their passports, visas, and other travel documents meet the applicable requirements before departure.

6. Air Ticket Booking

Air tickets are subject to airline availability, fare rules, booking deadlines, and the applicable airline's terms and conditions.

Customers are responsible for checking passenger names, travel dates, routes, baggage allowances, transit requirements, and other ticket details before confirming their bookings.

Changes, cancellations, refunds, reissuance, baggage fees, and no-show penalties are governed by the relevant airline's fare rules and policies. Additional service charges may apply where applicable.

Safa Barakah Travel cannot guarantee that an airline will approve a requested change or refund.

7. Hotel Accommodation and Transportation

Hotel rooms and transportation services are subject to availability and confirmation by the relevant providers.

Hotel names, room categories, distances, meal plans, check-in times, and other facilities will depend on the selected package or booking confirmation. Any alternative accommodation or transportation arrangement will be communicated where reasonably possible if the original arrangement becomes unavailable.

Travel times and distances may vary due to traffic, local conditions, access restrictions, or operational changes.

8. Cancellation, Changes, and Refunds

Cancellation, amendment, and refund conditions depend on the type of service booked and the policies of the relevant airline, hotel, visa service provider, transport operator, or other supplier.

• Customers should submit cancellation or change requests through our official communication channels.

• Refund eligibility and processing time depend on the applicable provider's rules and approval.

• Non-refundable fares, hotel bookings, visa-related fees, government charges, and other non-refundable costs may not be recoverable.

• Applicable cancellation penalties, supplier charges, and disclosed service fees may be deducted where permitted.

• Any refund due through Safa Barakah Travel will be handled according to the applicable booking conditions and relevant provider procedures.

Customers should review the cancellation and refund terms for their specific booking before making payment. No refund is guaranteed unless the applicable terms and provider rules allow it.

9. Customer Responsibilities

Customers agree to:

• Provide accurate personal, passport, passenger, and travel information.

• Submit genuine and valid documents.

• Make payments according to the agreed schedule.

• Check booking confirmations and travel documents promptly.

• Obtain the visas, permits, vaccinations, insurance, or other documents required for their journey, where applicable.

• Follow airline, hotel, immigration, airport, and local authority rules.

• Inform us promptly of any errors or changes affecting a booking.

Customers may be responsible for additional costs or losses resulting from inaccurate information, missed deadlines, invalid documents, or failure to comply with applicable requirements, subject to applicable law.

10. Travel Documents and Entry Requirements

Customers are responsible for ensuring that they have the required passport, visa, permits, and other travel documents for their itinerary.

Entry, transit, health, vaccination, and other requirements may differ by destination and may change over time. Customers should check the latest official requirements before departure.

Safa Barakah Travel may provide guidance as part of a requested service, but customers remain responsible for meeting applicable entry and travel requirements unless a specific responsibility has been expressly agreed in writing.

11. Third-Party Service Providers

Some services are provided by independent third parties, including airlines, hotels, transport operators, visa-related service providers, and other travel suppliers.

Their services may be governed by separate terms, conditions, and policies. We will make reasonable efforts to coordinate the services arranged through us, but third-party decisions and operational matters may be outside our direct control.

Nothing in these Terms & Conditions excludes any responsibility that cannot legally be excluded under applicable law.

12. Delays, Disruptions, and Unforeseen Events

Travel arrangements may be affected by weather, airline schedule changes, government decisions, visa processing delays, strikes, public emergencies, security restrictions, natural disasters, or other events beyond our reasonable control.

If a disruption affects a booking, we will provide reasonable assistance with communication or available alternatives within the scope of our service. Any rescheduling, cancellation, or refund will remain subject to applicable supplier policies and legal requirements.

13. Website Use

You agree to use our website lawfully and responsibly. You must not:

• Submit false, misleading, or fraudulent information.

• Attempt unauthorized access to our website or systems.

• Interfere with website operation or security.

• Use our content or website to engage in unlawful activities.

• Copy, reproduce, or commercially exploit website content without appropriate permission.

We may restrict or suspend access where reasonably necessary to protect our website, customers, or business, subject to applicable law.

14. Website Information and Accuracy

We aim to keep website information accurate and up to date. However, package availability, prices, schedules, hotel details, visa requirements, and supplier conditions may change.

Website content is provided for general information and does not replace a specific written quotation or booking confirmation. Customers should confirm important details with us before making payment or finalizing travel plans.

15. Privacy and Personal Information

Your use of our website and services is also subject to our Privacy Policy, which explains how personal and travel-related information may be collected, used, stored, and shared.

Please review our Privacy Policy before submitting personal information or travel documents through our website or official communication channels.

16. Limitation of Liability

To the extent permitted by applicable law, Safa Barakah Travel is not responsible for losses arising solely from events outside our reasonable control or from independent third-party decisions, including airline schedule changes, government visa decisions, or supplier service disruptions.

This section does not exclude or limit liability where such exclusion or limitation is prohibited by law, nor does it remove any rights customers may have under applicable consumer protection laws.

17. Intellectual Property

Unless otherwise stated, website text, branding, graphics, images, and other materials published by Safa Barakah Travel are owned by or used with permission by the relevant rights holder.

You may not reproduce, republish, distribute, or commercially use these materials without prior authorization, except where permitted by applicable law.

18. Changes to These Terms

Safa Barakah Travel may update these Terms & Conditions from time to time to reflect changes in our services, booking procedures, supplier requirements, or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date. Continued use of our website after an update means you acknowledge the revised terms, to the extent permitted by applicable law.

Any specific booking remains subject to the terms agreed for that booking and any mandatory legal requirements.

19. Governing Law

These Terms & Conditions are intended to operate in accordance with the applicable laws of Bangladesh. Any dispute will be handled by the appropriate court or authority with jurisdiction under applicable law.

20. Contact Us

If you have questions about these Terms & Conditions, a travel package, a booking, or our services, please contact Safa Barakah Travel through the contact details available on our official website.

Website: https://safabarakahtravel.com/

Safa Barakah Travel
Mirpur-02, Dhaka, Bangladesh